Last Updated: December 28, 2025
FileHost ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our file hosting service.
- We only collect information necessary to provide our service
- We never sell your personal data to third parties
- You have control over your data and can delete it anytime
- We use industry-standard security measures
1. Information We Collect
1.1 Information You Provide
When you create an account, we collect:
- Email address: For account creation and communication
- Password: Encrypted and never stored in plain text
- Payment information: Processed securely through Stripe (we don't store full card numbers)
- Profile information: Optional display name, bio, website (if provided)
1.2 Files and Content
- Uploaded files: Files you upload to our service
- File metadata: Filename, size, type, upload date
- Descriptions and tags: If you add them to your files
1.3 Automatically Collected Information
When you use our service, we automatically collect:
- IP address: For security and analytics
- Browser type and version: To optimize our service
- Device information: Device type, operating system
- Usage data: Pages visited, features used, time spent
- Download statistics: Download counts, countries, referrers
- Search queries: For premium search features
1.4 Cookies and Tracking
We use cookies for:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, session management | Session/24 hours |
| Analytics | Usage statistics, performance | 1 year |
| Preferences | Language, currency, settings | 1 year |
2. How We Use Your Information
2.1 Service Provision
- Create and manage your account
- Store and deliver your files
- Process payments and subscriptions
- Provide customer support
- Send transactional emails (upload confirmations, password resets)
2.2 Service Improvement
- Analyze usage patterns to improve features
- Monitor and prevent abuse
- Optimize performance and reliability
- Develop new features
2.3 Security and Compliance
- Detect and prevent fraud
- Enforce our Terms of Service
- Respond to legal requests
- Protect against security threats
2.4 Marketing (Optional)
- Send promotional emails (only if you opt in)
- Announce new features and updates
- Provide personalized recommendations
You can opt out of marketing emails at any time.
3. How We Share Your Information
3.1 We DO NOT Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes.
3.2 Service Providers
We share limited data with trusted service providers:
- Cloudflare: Hosting, CDN, security (R2, Workers, D1)
- Stripe: Payment processing (PCI DSS compliant)
- Email service: Transactional emails (Resend/SendGrid)
These providers are contractually obligated to protect your data.
3.3 Legal Requirements
We may disclose information if required by law to:
- Comply with legal processes (subpoenas, court orders)
- Enforce our Terms of Service
- Protect rights, property, or safety
- Prevent illegal activities
3.4 Business Transfers
If FileHost is acquired or merged, your information may be transferred to the new entity.
4. Data Security
4.1 Security Measures
- Encryption: All data in transit uses TLS/SSL
- Password hashing: SHA-256 encryption
- Access controls: Strict employee access policies
- Regular audits: Security assessments and updates
- DDoS protection: Cloudflare security features
4.2 File Security
- Files stored in Cloudflare R2 (encrypted at rest)
- Unique file IDs (not guessable)
- Password protection available
- Private file option
5. Data Retention
5.1 Account Data
- Active accounts: Retained while account exists
- Deleted accounts: Permanently deleted within 30 days
- Backup copies: Deleted within 90 days
5.2 Files
- Free users: Files deleted after 30 days of inactivity
- Premium users: Files retained during subscription
- Expired subscriptions: Files deleted 30 days after expiry
- Manual deletion: Immediate removal from servers
5.3 Logs and Analytics
- Access logs: 90 days
- Download statistics: 1 year
- Aggregated analytics: Indefinitely (anonymized)
6. Your Rights
6.1 Access and Control
You have the right to:
- Access: Download all your data via dashboard
- Update: Edit your profile and preferences
- Delete: Permanently delete your account
- Export: Download all files before deletion
- Opt-out: Unsubscribe from marketing emails
6.2 GDPR Rights (EU Users)
If you're in the European Union, you have additional rights:
- Right to be forgotten: Request complete data deletion
- Data portability: Receive data in machine-readable format
- Restrict processing: Limit how we use your data
- Object to processing: Opt out of certain data uses
- Lodge complaint: File complaint with supervisory authority
6.3 California Privacy Rights (CCPA)
California residents have the right to:
- Know what personal information we collect
- Know if we sell personal information (we don't)
- Opt out of sale of personal information
- Delete personal information
- Non-discrimination for exercising rights
7. Children's Privacy
FileHost is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
8. International Data Transfers
Your data may be processed in multiple countries where Cloudflare operates data centers. We ensure appropriate safeguards are in place for international transfers.
9. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.
10. Changes to Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be notified via:
- Email notification (at least 30 days in advance)
- In-app notification
- Website banner
Continued use after changes constitutes acceptance.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us:
- Email: [email protected]
- Support: [email protected]
- Data Protection Officer: [email protected]
12. Cookie Preferences
You can manage cookie preferences through your browser settings:
- Block all cookies: May impact functionality
- Block third-party cookies: Recommended for privacy
- Clear cookies: Removes saved preferences